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Frequently Asked Questions

  1. Why should a client outsource its pharmaceutical development to UPM? 
  2. What is UPM’s area of expertise? 
  3. Does UPM specialize in particular drug delivery forms?
  4. What kind of customer service does UPM provide?
  5. How responsive is UPM to its client schedules? 
  6. How would you characterize UPM’s management team?
  7. Does UPM provide quality assurance?


Why should a client outsource its pharmaceutical development to UPM?

UPM’s expertise and industry knowledge extend across a wide spectrum of pharmaceutical product development services, from early stage formulation development, analytical services to cGMP manufacture scale up and commercial manufacturing. UPM’s project teams operate as extensions of its clients organizations, so the Client can focus on what they do best, growing their own company. UPM takes ownership of its clients work and develops continuing relationships that often go beyond the scope of a single project. Our services are characterized by a core commitment to meeting the client’s objectives with the highest quality while maintaining the most efficient use of time and controlling costs.


What is UPM’s area of expertise?

UPM specializes in solid oral dosage formulation (capsules and tablets) and semi-solid creams and ointments. We provide cGMP pharmaceutical manufacturing with standard drugs as well as Schedule II – IV controlled drugs, and the related analytical testing services.


Does UPM specialize in particular drug delivery forms?

UPM specializes in solid oral dosage form development including immediate release and controlled release formulations. We have expertise and equipment for matrix formulations, coatings, encapsulation of mixed populations such as beads, granulations, and mini-tablets. UPM also has expertise and experience with semi-solid drug development, manufacturing, and testing.


What kind of customer service does UPM provide?

UPM distinguishes itself by its accommodating and flexible customer service process. UPM understands the importance of its clients’ businesses and the dynamic nature of the drug development process. UPM has developed a customer service culture that involves developing interactive, face-to-face relationships with its clients and delivering services that respond to, and anticipate its customers’ changing needs. UPM’s project leaders (PL) are highly experienced and offer their clients well thought-out services ranging from detailed quotes for service proposals to innovative drug development solutions and timely data and record delivery. UPM takes ownership of its clients’ projects and develops client partnerships aimed at finding optimal product solutions.


How responsive is UPM to its client schedules?

As a part of its focused customer service strategy, UPM manages a detailed daily scheduling meeting that allows it to respond quickly to its clients’ project changes. Knowing that the drug development process is often challenged with unexpected clinical and marketing changes, UPM has developed the operational capability to quickly meet the demanding changes of client projects. Clients often refer to UPM as “fast, flexible and agile”.


How would you characterize UPM’s management team?

UPM has assembled a management and advisory team with extensive scientific, pharmaceutical and business experience. UPM’s project leaders have advanced technical backgrounds many with PhDs and take an ownership approach to managing their projects.


Does UPM provide quality assurance?

Yes, our dedicated, industry experienced quality assurance group ensures that our facility and our team meet the highest levels of regulatory compliance while working with our clients. UPM’s state of the art manufacturing and testing facilities are in compliance with cGMP and GLP and have passed many client QA, FDA, DEA and other regulatory audits.






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