Client Solutions

At UPM Pharmaceuticals, Inc., we understand that our clients expect service characterized by quality, timeliness and responsiveness. Time to market is critical in the pharmaceutical industry given the lengthy regulatory approval process and the number of products that are vying for attention. We’re aware of the dynamic nature of pharmaceutical product development and realize that developing a quality product requires not only speed, but flexibility. Our skill set lies in developing on-the-spot, creative solutions to unique challenges and in responding to our customers’ unanticipated changes in contract specifications.

Our client service culture is designed around the three main attributes
Contract Pharma says clients look for in a CRO.

1) Fast and responsive service.
2) Personal involvement. The scientist assigned to you is your project leader.
3) Our invoices tie directly to your milestone deliverables.

We’ve developed this client service culture to focus on the individual needs of our clients. This is accomplished through an approach that relies heavily on personal communication, interactions, and follow-through.

The following components are included in all our client contracts:

• Pre-contract teleconference with UPM and potential client’s staff to define technical project scope
• Customized formulation development approaches
• Experienced project leaders to coordinate all project details
• Weekly project updates via e-mail and teleconference to address key issues and to provide project updates

At UPM, we have unique solutions for unique projects.